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February 16, 2019

RETURNS

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HSTLR Wear operates under a 100% Satisfaction Guaranteed policy, which means if you’re not 100% satisfied with your order you can return it with no hassle.

Our policy lasts 30 days from the date you receive your item. If 30 days have gone by since you’ve received your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (trying your item on is okay, it just can’t be clearly worn). It must also be returned in the original packaging.

Non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please send your item(s) back to the return address listed in your packing slip.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hstlrwear.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (unless there was a problem with your order not being delivered in the correct size or a physical problem).

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@hstlrwear.com and send your item to: Starta 1, 2nd BLDG, 3rd FL, Vidzemes priekšpilsēta, Rīga, LV-1026, Latvia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Starta 1, 2nd BLDG, 3rd FL, Vidzemes priekšpilsēta, Rīga, LV-1026, Latvia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions please feel free to contact us at contact@hstlrwear.com.